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What Does It Do?

Calls to our call centre and allows you to speak to our operators 24 hours a day and 365 days a year.

How Does It Help?

Anyone who is distressed, concerned or needs a chat can call us and we will respond appropriately. We will call the emergency services, a doctor, a falls reponse service, carer,friends or family when necessary on your behalf.

Who Does It Help?

Anyone who feels isolated or vulnerable in their home

How Does It Work?

The Lifeline alarm unit uses your telephone landline to send a call into our contact centre.

How Do You Operate It?

Press your personal call button and the unit will dial through to our 24 hour Contact Centre where one of our friendly and highly skilled operators will be ready to offer you help or reassurance. It can be linked to other devices such as smoke detectors, flood detectors, falls sensors etc. These will call through to our 24 hour contact centre whenever they detect a dangerous situation.

Installation Options

Customers located in DY, WR, HR and GL post code areas can take advantage of our full installation service from our team of friendly and highly trained Installers at a charge of £45 (plus VAT if applicable)
Self-installation is available at a charge of £20 (plus VAT if applicable) to cover setup, configuration and delivery. Easy to follow instructions are provided. Have a look at our easy to follow video guide

Please note - You will need a working telephone landline to plug the alarm unit in to plus a mains outlet within 2 metres.

Key Purchase Information

Supply Basis
The Lifeline Service is supplied on a rental basis. The equipment is owned and fully maintained by us including battery replacement.

Ongoing Rental Payments
After the initial subscription period, ongoing monthly payments (£20.11 per month) will be taken by direct debit.

Minimum Contract Period
There is no minimum contract period.

What Happens After The Order Is Placed?
One of our team will contact you within 2 working days of your order being placed to confirm the details, obtain additional information to allow us to set up the service and arrange for delivery/installation (where offered). If you haven't heard from us within 2 working days you can call us on 0345 130 1469 during normal office hours.